DELIVERY AND RETURN POLICY
DELIVERY PROCESS
Your orders will be processed within
“1-3” business days and your cargo tracking number will be sent to you by
e-mail. We recommend that you write your e-mail address correctly in order to
receive your notification e-mails when creating an order. Orders placed on
Friday or over the weekend will be shipped on Monday at the earliest.
Our packages delivered to the cargo
company will be delivered to you within “2-8” business days.
RETURN PROCESS
If the product is not defective, its
return is not accepted.
The shipment of the ordered products
is not made from ready stock. The materials of the ordered products are
provided by us and all products are produced specifically for the person. For
this reason, our company reserves the right not to accept return requests
unless there is a valid reason related to the product in order not to suffer
any damage.
Our company is not responsible for
incorrectly placed orders and/or orders that are not received and returned.
Returns are not made. The shipping costs for the exchange belong to the BUYER.
All customers who shop online from
our website are deemed to have read and accepted these terms.
You can contact
[email protected] for detailed information about the return process.
When will the payment for the product
I returned be made?
The compliance of the product you
returned with the return conditions is first checked.
If the product/products you return
comply with the return conditions, the refunds are sent to the bank within 1-5
business days.
An information e-mail will be sent to
you stating that the refund has been made for the orders whose return
transaction is approved, and the product price will be refunded to the credit
card you used for the payment.
The average time for your return to
be reflected on your statement is 1-10 business days. It varies depending on
your bank.
If there is a delay in the reflection
of your return transaction on your credit card/debit card, you can get detailed
information from your bank. According to bank practices, transactions made in
installments are refunded in the same way in installments.
For more information;